The main advantage of outsourcing medical billing services is significant reduction of overhead costs. With timely filing and claims of reimbursement when you outsource your medical work higher profits are anticipated. This does pave way for the medical team in order to provide the best services aligning with latest technology. An increased awareness in health care domain has made patients more aware and they choose providers who provide the best in terms of services. Because of this reason competition in physical credentialing services competition has grown in this domain and to maintain a competitive edge you need to provide best of services.
But still there are some loopholes of medical billing services that you need to be aware
Lack of control over employee actions
Medical managers may not be in favour of having direct control over billing staff. They undertake a lot of functions in medical office which includes revenue management, accounts receivable and financial management. Lack of quality supervision puts medical staff in a vulnerable position. Left with no option they have to trust work which is performed in a timely and efficient manner.
Patients cut a sorry face in terms of satisfaction
Because of outsourcing levels of patient satisfaction can take a dip. Patients would love to walk over to a doctor’s chamber to pay a bill and obtain specifics of the same. With an in house billing department it becomes easy to build a positive customer relationship. Rather than discussing important matters via phone patients get immense levels of satisfaction via interaction.
Figure out hidden costs
To prepare your centre from in house to outsourced medical billing poses hidden costs. Other costs are to be taken into consideration. In ensuring a better work management between an outsource company and a medical office a lot of time goes in coordination between costs along with contract of legal fees. There does also exist a possibility of hiring more than a single person to act as a liaison between an outsourcing company and a medical officer. Here physical credentialing and enrolment services would be of considerable importance.
Lack of flexibility
Most business practices are under the preview of an outsourcing company. It all depends on your medical practice, as some control over medical practices provides the officers with some degree of flexibility. Depending upon the given circumstances, a medical officer can alter timings of an office for better productivity along with openings or closing of holidays. This could be a vital difference between a high and low performance on a given day.
To conclude limitations are bound to exist when you outsource your medical billing work. Dearth of communication between departments and lack of information is a stumbling block between an outsourcing company and a medical officer. Better access to medical information and records is bestowed for an internal staff. During phase of contraction an effective communication process has to be set in place meaning that an outsourcing has access to proper information protocols. Then only they would be successful in setting insurance claims.